Survey Questions We create experiences that transform brands, grow businesses and make people’s lives better. Small teams working on big challenges. About You Full Name: Email Address: Phone Number: Country: Company Name: Company Size: 1 employee1 - 1010 - 100100 - 500500 - 10001000+ Company Industry: Your Job Title: Your CX Role: I am responsible for leading CX at the companyI manage CX ProgramsI am not currently involved in CX programs CX Strategy We have a fully baked CX strategy including Vision, Goals and Roadmap We have a defined CX North Star We have mapped our customer personas and journeys Customer Insights and Metrics We have a fully defined and operational VOC program across various customer journey touchpoints What VOC methods are you utilizing today? Are you using internal business/operational data as part of your Customer Metrics and Insights? What Customer Experience Metrics do you use today? NPSCSATCESCLIOther What other customer centric KPI’s and Metrics do you use today? CX Governance and Leadership We have a CX Council who steers CX at the company and provides Governance and oversight Customer Impact We have a clear process for prioritizing and managing CX improvements We have a clear process to communicate and close loop with customers on their feedback and our actions Platform We have a technology solution for managing customer experience Employee Engagement We have communication channels to ensure our employees understand the customers experience We have a CX training program available for relevant employees We recognize and reward customer centric behaviors from our employees Additional Information Is there anything else that you’d like to share? Finally Thank You, We will review your responses and email you with a health check report on your program within one week. Note: All information submitted through this survey will be held by CXcel Ltd in complete confidentiality and will not be shared with any third parties for any purpose.