About Us

We create experiences that transform brands, grow businesses and make people’s lives better. Small teams working on big challenges.

The CXcel Founder

Seema Kohli is a passionate leader with deep experience in transforming Customer and Partner Experience. Having worked on both the client and supplier side, Seema understands that delivering excellent experience across the entire customer journey is key to overall customer and business success.

Throughout her 20+ year career, Seema has developed expertise across all facets of Customer Experience Excellence. These include: CX Vision and Strategy, Program Design and Implementation, Voice of the Customer, Metrics, Governance and Change Management. Seema has also led Partner Experience evolution and transformation at two global companies.
Seema is a natural collaborator and has strong and proven executive influence capabilities. She enjoys working in multi-cultural environments where she can apply her global knowledge and experience.
Seema is a very customer-focused individual who never let it be forgotten that the customer ultimately pays the bills and is the ultimate judge of a businesses value and quality.
Ian Petersen
Seema tackles tough, complex problems with logic and energy. With a rare combination of analytical skills and the power of persuasion, in this role she built consensus among a diverse group of stakeholders.
David Uhlir
Seema has been, and continues to be, a true partner to me and the Asia Pacific team. Demonstrating strong leadership, Seema understands and is sensitive to cultural and social factors yet, by coupling strategic vision with a strong and collaborative communication style, is successful in driving change adoption and ultimate business success. Seema is pleasure to work with. She is proactive, diligent and very customer focused. Fortunate to have her as part of my extended team.
Krish Arani
Seema and I worked together closely for almost two years at Equinix where she ran the Global Customer Experience function. She quickly became a trusted business partner to me and my team and delivered insights and recommendations to ensure success for our customers. Seema is a creative, out of the box thinker and not afraid to bring new ideas to the table. Her tenacity enabled the business to make some transformational changes to our systems and processes resulting in measurably improved experience and outcomes for our customers. I have no hesitation in recommending Seema.
Marton Jojarth
I had the pleasure of working with Seema Kohli, to design and execute a "Partner Experience" Survey. Seema brought an outside in perspective of designing the survey to ensure, it was simple, easy to execute and captured key partner inputs to craft Juniper's Roadmap in 2018 to improve the partner experience. Was impressed in the thoroughness of her execution with clear deliverables, stakeholder alignment and also active engagement. Finally, Seema presented the survey findings and implications to Juniper Channel Leadership. I would love the opportunity to work with Seema in the future.
Prakash Krishnan
Seema and I collaborated while upgrading the worldwide customer listening process. This effort enabled sales to measure significant improvements in CSAT for our major accounts. Seema is an advocate for customers across the whole journey. She has deep technical experience in customer listening and is very proficient at leading worldwide programs. I would highly recommend Seema for any roles in Customer Experience management.
Reid Bierly
I was extremely impressed with Seema's outstanding contributions to our team. She was always willing to go an extra mile to assist a colleague, partners or customers. For her, customer either internal or external IS FIRST. She is very passionate, motivated, with huge drive and professional. With her on-going contributions we were able to substantially grow our pipeline and position ourselves among one of the top players in the market. It was a great pleasure for me and our team to work with her and we always had her unequivocal support. I highly recommend her and I am confident that she will continue to be very successful.
Matthew Gharegozlou

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