Putting the customer at the center of your business.
CX Strategy and ProgramsSet the stage for future success by putting the customer at the center of your business.
Voice of the Customer/PartnerGet to the bottomlineof your customers experience by listening in the right way, at the right time using both qualitative and quantitative methods.
Executive and Customer EngagementSet up your program for success by getting the right teams engaged in the right way.
PX Strategy and ProgramsDrive value and increased market penetration with your partner base with the right Partner experience strategy and program.
Customer Journey MappingWalk in the shoes of your customers and truly understand their Moments of Truth and pain points.
CX/PX Change ManagementDrive ownership and accountability for customer centric change and improvements across the buisness.
Differentiate and deliver value to your customers and profits to your business and shareholders
Plan, Build, Scale
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See What Clients Say About Us
Seema is a very customer-focused individual who never let it be forgotten that the customer ultimately pays the bills and is the ultimate judge of a businesses value and quality.
Solutions Engineering Operations Google Cloud at Google
Seema tackles tough, complex problems with logic and energy. With a rare combination of analytical skills and the power of persuasion, in this role she built consensus among a diverse group of stakeholders.
Senior Director – Services Product Management (Global Fortune 500 hardware company)
Seema has been, and continues to be, a true partner to me and the Asia Pacific team. Demonstrating strong leadership, Seema understands and is sensitive to cultural and social factors yet, by coupling strategic vision with a strong and collaborative communication style, is successful in driving change adoption and ultimate business success. Seema is pleasure to work with. She is proactive, diligent and very customer focused. Fortunate to have her as part of my extended team.
Managing Director and VP – South East Asia, Korea, Taiwan and Hong Kong (NetApp)
Seema and I worked together closely for almost two years at Equinix where she ran the Global Customer Experience function. She quickly became a trusted business partner to me and my team and delivered insights and recommendations to ensure success for our customers. Seema is a creative, out of the box thinker and not afraid to bring new ideas to the table. Her tenacity enabled the business to make some transformational changes to our systems and processes resulting in measurably improved experience and outcomes for our customers. I have no hesitation in recommending Seema.
Vice President, Customer Success (Equinix)
I had the pleasure of working with Seema Kohli, to design and execute a "Partner Experience" Survey. Seema brought an outside in perspective of designing the survey to ensure, it was simple, easy to execute and captured key partner inputs to craft Juniper's Roadmap in 2018 to improve the partner experience. Was impressed in the thoroughness of her execution with clear deliverables, stakeholder alignment and also active engagement. Finally, Seema presented the survey findings and implications to Juniper Channel Leadership. I would love the opportunity to work with Seema in the future.
Head Partner Business Transformation and Operations – Juniper Networks
Seema and I collaborated while upgrading the worldwide customer listening process. This effort enabled sales to measure significant improvements in CSAT for our major accounts. Seema is an advocate for customers across the whole journey. She has deep technical experience in customer listening and is very proficient at leading worldwide programs. I would highly recommend Seema for any roles in Customer Experience management.
Senior Director, Global sales and strategy planning (Global Fortune 500 company)
I was extremely impressed with Seema's outstanding contributions to our team. She was always willing to go an extra mile to assist a colleague, partners or customers. For her, customer either internal or external IS FIRST. She is very passionate, motivated, with huge drive and professional. With her on-going contributions we were able to substantially grow our pipeline and position ourselves among one of the top players in the market. It was a great pleasure for me and our team to work with her and we always had her unequivocal support. I highly recommend her and I am confident that she will continue to be very successful.
GM and Sales VP, South America (Global Fortune storage/software company)